SOURCE: General Motors - Global
GM Connects Customers with Infotainment Systems
In an industry first, auto-maker General Motors has created the position of "Connected Customer Specialist," and hired a team of 25 twenty-somethings to help car owners connect their computers, tablets, cell phones and other technologies to the infotainment systems now available in Chevrolets, Cadillacs, Buicks and GMCs.
The selected GM infotainment specialists have worked in numerous tech support roles dispensing counsel at "genius bars" for computer and communications companies, helping customers navigate through new technologies.
Hundreds of applicants were considered for the 25 positions allocated specifically to training and educating GM dealerships on the use of the MyLink, CUE and IntelliLink systems, which are capable of providing information, navigation, communication and entertainment. The new specialists will be deployed nationwide.