Zurich Issues Estimate for Storm Sandy
"This storm has shown us once again how powerful natural forces can be and what risks they pose. I am proud of how Zurich's employees have been helping our customers, both before and after storm Sandy. Zurich's strong balance sheet, healthy cash flows and risk expertise enable us to be there for our customers when they need us and to deliver on our promise," said Chief Executive Officer Martin Senn.
Zurich's response to Sandy began well before the storm made landfall in the U.S. on October 29, 2012. It reached out to customers using various media and sent pre-event e-mails with helpful links and tips to prepare for the storm to 1,800 select brokers. Risk Engineering volunteers were on standby, the Customer Care Center identified back-up resources and loss adjusters were lined up to make sure they were ready to respond quickly once the storm passed.
Zurich started with its team on the ground in the impacted area two days after the storm passed. Within five business days of notice of loss, the Zurich Catastrophe team made initial contact with all customers. Zurich issued its first claims payments on November 5, only six days after the storm had hit. All inspections of the locations with a reported large loss had been completed by mid-November.